Please review this Refund Policy carefully before purchasing any service from Wild Streams.
Introduction
Wild Streams is committed to providing customers with a clear and straightforward purchasing experience. While we aim to make each order process smooth, we understand that a customer may occasionally need to submit a refund request.
This policy describes the circumstances in which a refund may be considered, the purchases that are non-refundable, and the process for submitting a request.
Activated Services Are Non-Refundable
Once a Wild Streams subscription has been activated, it is considered delivered and cannot be refunded, exchanged, changed, or cancelled for the activated subscription period.
Activation means that the purchased service has been prepared and made available according to the customer’s order. Following activation, Wild Streams may provide the customer with an email confirmation, screenshot, or other confirmation showing that the subscription has been activated.
Customers should carefully review their selected subscription and purchase information before placing an order.
Eligibility for a Refund
A refund may only be considered if the customer submits the request before the purchased service has been activated.
For a refund request to be reviewed, the customer must:
- Contact Wild Streams before activation occurs.
- Provide a clear and valid reason for the refund request.
- Supply requested order details or supporting information, where necessary.
- Submit the request through our official website support channel.
Refund requests are reviewed individually. Approval is not automatic and depends on whether the request meets the requirements of this policy.
How to Request a Refund
Customers who wish to request a refund before activation should contact Wild Streams support through our website.
Our review process generally includes the following:
- The customer contacts support with their purchase details and reason for requesting a refund.
- The Wild Streams support team checks whether the service has been activated.
- Additional information may be requested where needed to evaluate the request.
- Eligible and approved refunds will be processed within five business days.
- Confirmation of the refund decision will be sent to the customer by email or through an available support channel.
Approved refunds will be issued through the original payment method whenever possible. Any additional processing period required by a payment provider is outside the direct control of Wild Streams.
Circumstances Where Refunds May Be Refused
Wild Streams may deny a refund request when:
- The purchased subscription has already been activated.
- The service has already been supplied or made available to the customer.
- The refund request is submitted without a valid explanation.
- Required information or evidence is not provided.
- The customer has breached our Terms and Conditions.
- The customer no longer wants the service after activation.
- The purchase is identified as non-refundable under this policy.
Non-Refundable Items and Payments
The following are non-refundable:
- Subscriptions that have already been activated
- Reseller purchases and reseller-related services
- Automatic renewal or recurring subscription charges, where applicable
- Services that have already been delivered
- Orders associated with misuse or violation of our Terms and Conditions
Contact Us
For refund-related questions or to submit an eligible refund request before activation, please contact Wild Streams using the support option available on our website.
Customers should provide their order details and a clear explanation of the request when contacting support.
Updates to This Policy
Wild Streams may revise this Refund Policy when necessary. Any amended version will be published on our website and will become effective once posted.
We recommend that customers read the current policy before submitting payment.
Severability
If any provision of this Refund Policy is determined to be invalid or unenforceable, the remaining provisions will remain in effect.
Your Acceptance
By completing a purchase with Wild Streams, you acknowledge that you have read, understood, and accepted this Refund Policy.
You are responsible for reviewing these terms before purchasing any service.